Fraud suspicion? - Guild Wars Forums

Shadow · Sep 01, 2007, 11:14 PM // 23:14

I attempted to purchase GW:EN through the online store today. However, after filling out all the information, and continuing, I got a "FRAUD SUSPICION" box that popped up and was unable to complete the transaction. I don't understand. What causes this?

Also, something that may or may not be relevant: the in game store displays the price in pounds. Not sure why, as I am in America.

miyau · Sep 01, 2007, 11:30 PM // 23:30

I had that fraud thing too, it's their store. Just contact support. They asked me for zip code and last 4 digits of the card I wanted to use. I tried two cards from two different banks, both were Visa. Both had issues despite having money in the bank.

They were really quick to help me out so I could buy Prophecies last week

Friday · Sep 02, 2007, 07:58 PM // 19:58

Another thing to consider is where your card was issued in relation to where you are now.

I had the same issue recently, as I was on holiday when I tried to purchase from the in-game store. Because I was attempting the transaction in a country other than my home country (ie not the country that the card was issued in), the store would not process the transaction and popped up the "fraud suspicion" note - I literally had to wait until I got home before I could make any transaction in the in-game store.

The "support" response was not encouraging, did not solve the problem and their attitude (after the first automated responses) was 'wait until you get home' - I eventually just went on a mission to find a real-life shop and buy the pre-release bonus pack, just to access the weekend.

KANE OG · Sep 02, 2007, 09:18 PM // 21:18

I had it too. You can email support... they will tell you it's your financial institutions fault, the tell you THEY are working on it. Wait 24 hours from your last attempt at the store and try again.... it will work. Even tho it has everything to do with anets screwup with the store/

KANE

Sep 01, 2007, 11:14 PM // 23:14	#1
Shadow Lion's Arch Merchant Join Date: Aug 2005 Guild: None	Fraud suspicion? I attempted to purchase GW:EN through the online store today. However, after filling out all the information, and continuing, I got a "FRAUD SUSPICION" box that popped up and was unable to complete the transaction. I don't understand. What causes this? Also, something that may or may not be relevant: the in game store displays the price in pounds. Not sure why, as I am in America. Last edited by Shadow; Sep 01, 2007 at 11:36 PM // 23:36..

Sep 01, 2007, 11:30 PM // 23:30	#2
miyau Ascalonian Squire Join Date: Aug 2007 Location: USA Profession: R/N	I had that fraud thing too, it's their store. Just contact support. They asked me for zip code and last 4 digits of the card I wanted to use. I tried two cards from two different banks, both were Visa. Both had issues despite having money in the bank. They were really quick to help me out so I could buy Prophecies last week

Sep 02, 2007, 07:58 PM // 19:58	#3
Friday Krytan Explorer Join Date: Oct 2006 Guild: [DVDF]	Another thing to consider is where your card was issued in relation to where you are now. I had the same issue recently, as I was on holiday when I tried to purchase from the in-game store. Because I was attempting the transaction in a country other than my home country (ie not the country that the card was issued in), the store would not process the transaction and popped up the "fraud suspicion" note - I literally had to wait until I got home before I could make any transaction in the in-game store. The "support" response was not encouraging, did not solve the problem and their attitude (after the first automated responses) was 'wait until you get home' - I eventually just went on a mission to find a real-life shop and buy the pre-release bonus pack, just to access the weekend.

Sep 02, 2007, 09:18 PM // 21:18	#4
KANE OG Banned Join Date: Oct 2005 Guild: Ogmios Graybeards Profession: W/	I had it too. You can email support... they will tell you it's your financial institutions fault, the tell you THEY are working on it. Wait 24 hours from your last attempt at the store and try again.... it will work. Even tho it has everything to do with anets screwup with the store/ KANE